Terms & Conditions


Schedule changes

Please note our schedule is subject to change or cancellation without notice (whilst this is very rare).  Bend & Fly is not liable to refund or offer compensation for classes that are late, changed, or cancelled for any reason.

Class late cancellation or no shows

Cancelling late for an aerial or yoga class, not showing or not confirming your waitlist when added to the main list outside of the 3-hour late cancellation, will incur a $15 fee. The fee will not be applied on the first occasion or if you have made contact with the studio with extenuating circumstances.

Children in classes and waiting area

Our classes are suited for students aged 15 and up unless otherwise stated in a special course or class (i.e. Kids class) or agreed to with management. Any child needs a guardian to sign they are medically suitable to participate. Children are not permitted to wait in the reception area during class for insurance reasons.

Late entry

You may be refused entry if your lateness affects the flow of the class and is based on teacher discretion. If a teacher is running their own reception, they will lock the studio door right on time for security reasons.

Pricing

Our pricing is subject to change and may increase from time to time to reflect an increase in our costs.

Personal mat storage and unclaimed mats

Due to Covid 19 Bend & Fly is does not mat storage at this time. Bend & Fly is also not responsible for lost mats, or mats that remain unclaimed.

Check-in at reception first

We have an ipad at reception where you can check-in. Please do so before entering the studio space or change rooms/bathrooms.

Aerial safety & clothing

For safety and enjoyment for both you & other clients, you should adhere to the aerial pre-requisite guidelines in the FAQ’s. Failure to complete the pre-requisites or failure to comply with safety instructions, or follow instructions that may lead to risk, can result in being asked to leave a class.

You must also adhere to the clothing requirements of aerial classes – including not wearing makeup, no jewellery or clothing that will snag the hammocks. Socks and a T-shirt must be worn in all aerial classes.

Fitness warranty

You acknowledge that you willingly participate in all exercise(s) at Bend & Fly and that participation in these fitness activities is not without its risks and dangers. You must immediately inform us in writing if you believe or reasonably should be of the belief, that participating in any fitness activities offered by us in any way could pose a risk to your health. Unless you tell us otherwise, we assume you have no health risks, conditions or injuries.

Studio etiquette & right of admission

You acknowledge you adhere to the studio etiquette. We reserve the right to refuse admission to any persons including members for any reason which we consider a detriment to the safety of our members and their enjoyment of our services and facilities, including:

(a) wearing inappropriate clothing;
(b) poor hygiene;
(c) being under the influence of drugs or alcohol; and
(d) engaging in conduct that is disruptive or offensive to other members or students

14 day intro offer

The Introductory Offer is available for new clients only and must can be only purchased once. Due to its low cost it is non-refundable, transferable or available to concession discounts. For the safety of all clients, we reserve the right to restrict entry to more advanced aerial classes during the 2 week trial.

Class passes

Class passes and may be used for regularly scheduled classes and are not transferable to workshops, courses or other events. Multi-class passes activate on the date the first class is taken, and have a minimum time to use:

  • 5 Pass – 3m (~13 weeks);
  • 10 Pass – 4m (~17 weeks);
  • 20 Pass – 8m (~35 weeks;
  • 50 Pass – 12m (~52 weeks);

Class passes are non-refundable (apart from standard 48-hour cooling off).

Direct debit memberships

Bend + Fly Unlimited Direct Debit (DD) memberships are an autopay membership valid for a minimum period and # of payments which then rolls over week-to-week until notice is given (30-days written notice period via email). These memberships are transferable ($49 fee).

All debit membership have a 48-hour Satisfaction Guarantee (cooling off).

Debit memberships can be suspended/on hold for a period of not less than 2 weeks, but not more than 3 months per calendar year, at a minimum fee of $20 per month. 14 days written notice is required.

Please note that the length of time that your membership and regular payments are on hold is added to your membership length. For example, if you have a 3-month membership (13 weekly payments if paying weekly) and your membership is on hold for 4-weeks, then your minimum membership term is extended by 4-weeks.

Click here for all debit membership terms & conditions

Up-front membership

Outside of the 48-hour cooling-off period, up-front memberships are non-refundable. However, the balance of an up-front membership can be on-sold via our transfer policy – which incurs a $49 fee.

Workshops & courses

Workshops and courses are non-refundable. Courses that are included in membership are applicable to the late cancellation policy. Courses can be made up (missing dates) if upcoming courses are spaces free.

Returns/Refund Policy

By agreeing to these Terms of Service you agree to our Refund Policy

We offer an exchange policy on clothing (with tags on and unmarked) within a 14 day exchange time frame. Yoga props, mats and aerial yoga hammocks and accessories are non-exchangeable (if undamaged) once unpackaged or taken home due to hygiene and safety precautions.

We will however accept and process exchanges within 14 days if your product is defective on arrival, or at our fault you have received the wrong product by accident.

You must return the defective or wrongly shipped product to us within 14 days of notification. Returns after this time-frame are not accepted, so ensure you check your product on it’s arrival and let us know as soon as possible.

We will send you a free shipping returns bag for you to include the items, your details and details of the fault.

Bend + Fly does not accept refunds if you change your mind, ensure you choose your product with thought and care, and consideration to these terms and conditions.

If you have chosen the wrong product and we choose at our discretion to accept an exchange, we will deduct a 15% restocking fee off the total cost of the initial order to cover all expenses and fees for this product and fee/s, including but not limited to paypal, zip pay, and credit card fees on our end, packing materials and labour, and postage fees that we have taken on at our expense.

Shipping Policy

STUDIO PICKUP – 1/208 MONTAGUE RD WEST END, BRISBANE
Online Orders can be picked up Monday to Thursday 4pm to 8pm Sat/Sun 7am to 12pm or tel 0730632050 to potentially arrange a time outside of these hours.

DESPATCH & DELIVERY TIMES
Orders are generally shipped within 48 hours using Australia Post Parcel Post. Parcel Post delivery times Australia wide range from 2 – 7 days. And 9-25 business days internationally.

FLAT RATE SHIPPING
Flat rate national shipping fee of $9.30 applies to all orders under $100 and free shipping over $100.

Flat rate International shipping fee of $30 applies to all orders 2kg or under (includes hammock kits)