Returns & Refund Policy
By agreeing to these Terms of Service you agree to our Refund Policy
We offer an exchange policy on clothing (with tags on and unmarked) within a 14 day exchange time frame. Yoga props, mats and aerial yoga hammocks and accessories are non-exchangeable (if undamaged) once unpackaged or taken home due to hygiene and safety precautions.
We will however accept and process exchanges within 14 days if your product is defective on arrival, or at our fault you have received the wrong product by accident.
You must return the defective or wrongly shipped product to us within 14 days of notification. Returns after this time-frame are not accepted, so ensure you check your product on it’s arrival and let us know as soon as possible.
We will send you a free shipping returns bag for you to include the items, your details and details of the fault.
Bend + Fly does not accept refunds if you change your mind, ensure you choose your product with thought and care, and consideration to these terms and conditions.
If you have chosen the wrong product and we choose at our discretion to accept an exchange, we will deduct a 15% restocking fee off the total cost of the initial order to cover all expenses and fees for this product and fee/s, including but not limited to paypal, zip pay, and credit card fees on our end, packing materials and labour, and postage fees that we have taken on at our expense.